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Service Design—principles, tools, and a case study

Service design is the activity of planning and arranging people, infrastructure, communication, and material components of a service to improve its quality, and the interaction between the service provider and its users. 

In this talk, Rajesh will share his experiences of working on the service design principles, and a few tools. He will use a case study as a reference to discuss how service design is baked in a digital strategy and its operations. In this talk, we shall see:

  • What ‘is not’ service design
  • A few service design principles that you can globally apply
  • My toolset for service design
Get your ticket today
Rajesh Khurana is speaking on service design, at the Outcome conference 2023.

Rajesh Khurana

Principal UX Designer, Ericsson

Linkedin

You are part of the stage.

The stage is set to discuss the design practices, the content models, the design systems, the product management principles, the leadership and system thinking, and the why and how we work. Rajesh uses an interesting civic design case study when they talk about service design.

Outcome is about the standards, about our individual and collective intelligence in our work. Get your tickets today and we shall see you in Chandigarh, on February 10-11.

Our friends and partners

Immanent Solutions is an official partner with Outcome 2023, a UX and product management and content strategy conference in Chandigarh, by Vinish Garg.

Immanent Solutions—Our partners for the Outcome 2023. 

Immanent Solutions is a power hub of Blockchain Solution Architects who aim to create robust solutions that give wings to your business ideas. See their website for more details.

vhite is the official sponsor of Outcome Conference 2023, a product management, UX, content strategy and design, and system thinking and civic design conference in Chandigarh, by Vinish Garg.
EDC Building is the venue of the Outcome conference 2023, Chandigarh.

Your chance to partner with us.

Our friends and partners in the past events

Aircare as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.
Thisten as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.
Modulor Capital as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.
biz:Examiner as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.
2gthr as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.
vhite as one of the sponsors and partners of Outcome—a UX, design, and content strategy conference in Chandigarh, by Vinish Garg.